Terms of service SMS
By opting into our SMS service for your insurance program, you agree to receive appointment reminder and confirmation texts from Squirrel Insurance Group. These messages will assist you in managing your policy and ensuring timely communication regarding your quotes and appointments.
You have the right to cancel the SMS service at any time. To unsubscribe, simply text STOP to the shortcode provided. Once we receive your "STOP" request, we will send you an SMS confirming your unsubscribe status. After the confirmation, you will no longer receive any SMS messages from us. If you wish to rejoin the service, you can sign up again using the same process, and we will resume sending appointment reminder and confirmation texts to you.
In the event that you experience any issues with our messaging program, you can reply with the keyword HELP to receive further assistance. Alternatively, you can reach out directly to our support email at [email protected] or contact our toll-free number for immediate support.
Please note that carriers are not liable for any delayed or undelivered messages. Additionally, standard message and data rates may apply for both incoming and outgoing messages between us and you. The frequency of messages you will receive will vary based on your quotes and active policies. For inquiries related to your privacy and data protection, we encourage you to review our privacy policy by visiting https://squirrelinsurancegroup.com/privacy-policy.
Freqeuntly asked questions
How is my premium determined, and what factors affect the cost?
Your premium is based on a few key factors: the amount of coverage you select, the level of risk associated with what you are insuring (e.g., your driving history, home's age, or health profile), and your deductible amount. Choosing a higher deductible typically lowers your monthly premium, as you take on more risk before the insurance pays out.
How do I file a claim, and what documents do I need to speed up the process?
You can typically file a claim directly through our website, mobile app, or by calling our 24/7 claims line. To speed up the process, you should immediately gather photos of the damage, police reports (if applicable), and detailed receipts or records of the items involved.
What is the difference between my deductible and my premium?
Your premium is the recurring amount you pay (usually monthly or annually) to keep your insurance policy active. Your deductible is the amount you agree to pay out-of-pocket before your insurance coverage starts paying for a covered claim.
At Squirrel Insurance, we understand the instinct to protect what's most precious: your family's future. Like a busy squirrel planning for winter, we help you secure your financial safety net.